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Terms and Conditions

Conditions of Use

Welcome to Spill Kits Direct. Spill Kits Direct provides its services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Delivery Policy 

Upon completion of the sale we aim to despatch the goods on the next business day.  Please allow 3-7 business days for delivery within Australia.  We do not deliver outside Australia. 

The cost of freight will be calculated at the time of sale and charged to the customer.  If you would prefer to organise your own freight, please email or phone us first to make arrangements.

Returns policy

Our goal is to ensure customer satisfaction with the goods.  

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.  For major issues with the goods we will replace the goods or give a refund.  If there are minor problems with the goods we can give a free repair, replace the item or give a refund. 

There are some circumstances where consumer guarantees do not apply, for example, if the customer had a change of mind about the goods ordered, found it cheaper elsewhere, decided they did not like the product or had no use for it. 

In the event of an issue with the goods, please contact Spill Kits Direct immediately. The goods are to be returned, with proof of payment, within a reasonable time after notifying Spill Kits Direct of the problem.  You are entitled to recover reasonable freight costs if the product is confirmed to have a problem, please keep your receipts.


Payment terms: On-Line Payment Terms and Conditions

Payments for Spill Kits Direct products can be made on-line with Visa and MasterCard through this web site. The payment processing service ("Payment Service") is provided by a third party.

By using Spill Kits Direct’s Payment Service you agree to the following terms and conditions together with the Terms of Use.

Modification or suspension

Without notice or liability to you Spill Kits Direct may in its sole discretion and at any time:

  1. Vary the credit cards accepted by it and/or the insurance products that may be paid for through the Payment Service.
  2. Cancel or suspend the Payment Service or alter any part of it.

When a payment is made

When making a payment via the Payment Service, your payment will not be deemed to have been made until such time as:

  1. You have entered via the Payment Service your reference number, your name, the details of a current and valid credit card of a type which we accept and all other information required by Spill Kits Direct to obtain payment from your credit card issuer;
  2. We receive all of the Information from you; and
  3. We have successfully made a charge against your nominated credit card and have received full payment for all applicable amounts due for goods purchased.

If we receive payment from your credit card issuer but it is subsequently reversed or dishonoured for any reason whatsoever then the payment will be deemed not to have been made to us.

Your representations to us

In entering and submitting the Information to us you are:

  1. Authorising Spill Kits Direct to use the Information to request and obtain payment from your credit card issuer.
  2. Warranting to Spill Kits Direct that:
    a. The credit card is issued in your name and that you are authorised to incur charges against that credit card; and
    b. You have verified that the Information is accurate and complete before submitting the Information for processing.

Spill Kits Direct shall have no liability to you whatsoever and howsoever arising if your warranties above are untrue.


In its sole discretion Spill Kits Direct may or may not issue a confirmation to you about your payment transaction. Whether a valid payment is made does not depend on Spill Kits Direct issuing or generating, or you receiving, a confirmation of the transaction.

Privacy Policy

Spill Kits Direct Pty Ltdis bound by the Australian Privacy Principles (APPs) contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that act).  We may, from time to time, review and update this Privacy Policy, including taking account of new or amended laws, new technology and/or changes to our operations.  In this section “we”, “us” and “our” refers to Spill Kits Direct Pty Ltd.

Electronic Communications

When you visit Spill Kits Direct or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically, unless otherwise indicated. We will communicate with you by e-mail or by posting notices on this site, however, when we do this, we will provide an express opportunity when we first contact you to decline receiving any further marketing communications from us, via an opt-out mechanism. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright Policy

All content included on this site, such as text, blogs,  graphics, logos, button icons, images, audio clips, and videos is the property of Spill Kits Direct. The compilation of all content on this site is the exclusive property of Spill Kits Direct.

This website and a proportion of its content is copyright of Spill Kits Direct. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only;
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material;
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Spill Kits Direct reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Any dispute relating in any way to your visit to Spill Kits Direct or to products you purchase through Spill Kits Direct shall be submitted to confidential arbitration and subject to Australian law.

Site Policies, Modification, and Severability

Please review our other policies posted on this site, these policies also govern your visit to Spill Kits Direct. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Questions regarding our Conditions of Use, Privacy Policy, or other policy related material can be directed to the "Contact Us" section of our website.